Student Assistance Programme

Our Student Assistance Programme (SAP) offers Reuben students a 24/7 confidential call service, online health portal (password and username are pre-populated) and personal app.

You can use the Student Assistance Programme, day or night, for a variety of support needs, including for medical information, alcohol or drug issues, stress and anxiety, low mood, nutritional advice, medical factsheets, fitness advice and health checks.  

Find out more about the different ways you can make the most of the SAP below. 

Accessing SAP Services

Confidential Helpline Phone: 0800 028 3766 (available 24/7)
Mobile App Download the ‘My Healthy Advantage’ app and enter the unique code shown on the Reuben Student Hub (SSO login required to view this page).
Online Portal

Follow this link to access the online portal (password and username are pre-populated). 

Free 24/7 Confidential helpline

The service provides a network of dedicated emotional support and practical guidance to students 24/7, 365 days a year. Advisors will be able to help you talk through any number of matters, including stress and anxiety, debt, education pressures, addiction, and relationships. 

Calls to the programme will be handled by an experienced therapist or advisor, who will offer support in a friendly, non-judgemental manner. The programme gives unlimited access to BACP-accredited 24/7 mental health and counselling. An interpretation service in over 240 languages and dialects is also available, to support international students and ESOL learners.

Phone: 0800 028 3766

Online Health Portal 

The SAP online health portal includes:  

  • BrightTV (mental health videos and advice) 
  • Four-week programmes 
  • Health checks 
  • Budgeting and financial wellbeing 
  • Medical factsheets 
  • Fitness and nutritional advice

Mobile App

The Mobile App provides an enhanced set of wellbeing tools, including an interactive weekly mood tracker, four-week health plans, mini health checks, and live chat and video calling with counsellors at the touch of a button.

Additional support

The SAP also provides access to:

  • Up to 6 sessions of Solution Focused Brief Therapy via telephone and online counselling, per student, per issue, per year (sessions are available seven days a week, including evenings), with the option of structured counselling in your own language.
  • Online trauma courses including courses from PowerToRecover®
  • Digital counselling, including CBT provided via SilverCloud (clinician-led through Health Assured)
  • Medical information from qualified nurses (via telephone helpline Mon to Fri 9am –5pm)
  • Legal information and guidance