IT Support

Resources about our IT facilities, signposting support and guidance.

Who you speak to for IT support at Oxford will depend on the service you have issue with or the location you are at. For example, if you are at Farndon Court, then IT support will be from Reuben College. If you are working at your department, it's likely only the department IT support can help you. College and department IT support are known as "Local IT Support" and we provide support for services from central IT. 


Reuben College IT support is provided by our IT Manager, Alex Wooten and the IT assistant Ramon Putnoky. Email:

Linacre College IT support web pages are here IT | Linacre College ( - Email:

Central IT support self service pages are here Home / IT Self Service ( - Support homepage here Home | IT Help (


Farndon Court router setup, see the Graduate Accommodation page

SharePoint Hub for Reuben Members here - Reuben College Hub - Home ( Please see the student site for welcome materials. 

Home | IT Help ( - Homepage of central IT services support.

Accounts and passwords | IT Help ( - You will find guides and information about setting up your Single Sign On (SSO) Account and managing passwords here. 

Email and calendars collection | IT Help ( - You will find common guides to set up your email and ways to fix common errors. 

WiFi & VPN collection | IT Help ( - More details about setting up your eduroam account to work on your phone or other personal device and guidance on using the VPN.

Software collection | IT Help ( - University supplied software and access to other resources.

Backup and archive collection | IT Help ( - Information about backing up your data. Be sure so use your 5 terabytes of cloud storage at OneDrive while you have a valid university card!

To print to the photocopier at Farndon Court, users will have to complete the following.  

  1. Associate your Bod Card with the Papercut system 

  1. Sign in at with single sign on. The website is only available when connected to VPN or Eduroam. 

  2. Click Webprint, upload files  

  3. Release your print job at the photocopier with your Bod Card 

Step 1 

To associate your card with your account, tap your card on the photocopier card location just to the right of the display. When asked for username put your Single Sign on [without OX.AC.UK]. For the password, use the 7-digit barcode number above the barcode on your Bod Card.  

Example username - reub0000  

Example password - 0010011  

This should complete and sign you in.  

You can log out now (Top right) 

Step 2 

Ensure you are connected to the university VPN or Eduroam and sign in at 

Step 3 

Click Webprint at the bottom left of the user screen. Click Submit a Job  

If you are offered a choice of printer please choose printing\FC_SecurePrint (virtual). This is the only printer you will be able to print and release jobs to at the moment. Any other printers are for staff use.  

Choose the number of copies to be printed. Click Upload Documents.  

Upload you file to be printed. Click the button or drag and drop. (Only Microsoft office files and PDFs are supported). Once uploaded click Upload & Complete.  

You should now be on the Webprint page and see the job being uploaded. Status will change to – Held in a queue.  

Step 4 

Now you can go to the photocopier and release your print job. It is here that you can make changes to print in colour/grayscale or to print 1-sided/2-sided.  

Tap your card on the reader to the right of the display screen. This should log you in if you completed step 1.  

You will see a screen telling you how many jobs you have waiting. Tap Print Release.  

On the following screen you can choose which items to print and choose to print 2-sided or in Grayscale (Black and white).  

Note: The default is 1-sided colour. You can reduce cost by choosing grayscale or 2-Sided. 

Tap Print. You job should start to print.  

If you have any questions or issues with printing, please email  

Once you have your University card you can take this to Linacre College reception during their opening times to ask them to add your card to their door system. Let them know you are a Reuben student and they will be able to give you the correct access. 

For access to Farndon Court, please contact the Farndon Court Caretaker at

For any other queries please email 

If you have a valid Oxford University card and have activated your Single Sign On account, you will be able to access 

This page is provided by Oxford University and allows you to make some changes to your account or download software you're allowed to use while you have a valid University card. The important areas I've highlighted below. 

Set, update or view Nexus mailbox settings

  • Here you can change your default email address to or any other department you are affiliated to.
  • You can also forward email although this is not generally recommended as it's important to keep email separate for data security reasons.

Register for and download licensed software

  • Download Sophos Antivirus software. You can use this full version for free while you have an active University card. 
  • Download the Cisco Anyconnect VPN software. This will allow you to connect to the Oxford VPN and access OU services. (NOTE: Do not give anyone your VPN details. Any suspicious activity on the VPN will be flagged and you may lose access.

Modify an alternative email address

  • This is important to do so that IT support or the College can contact you in the event you lose access to your university email or accounts.